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FREE SHIPPING on orders $150+ or FLAT $8.95 on all orders to Continental US
FREE SHIPPING on orders $150+ or FLAT $8.95 on all orders to Continental US

Order Info

Shipping Info + Terms

  • All orders ship out within 1-3 business days: Monday through Friday, excluding major holidays, pending credit card verification and item availability.
  • Please note that if you ordered multiple items, your order may ship in more than one shipment. 
  • If you need your order rushed or by a specific date, place your order online then email orders@azaleasnyc.com for further arrangements.
  • We are now offering FREE Ground shipping on all orders over $150 shipped within the 48 contiguous states. A surcharge will be applied to orders shipping to HI and AK. Please select FREE Ground Shipping upon checkout. 
  • For orders under $150, shipping fees will be applied at checkout, $8.95 for domestic Ground Shipping within 48 contiguous states. 
  • Signature upon delivery is not required, therefore Azaleas is not responsible for any lost or stolen packages. 
  • If your order falls under $150 after applying any coupon code, you will not be eligible for free shipping.
  • International orders: customers are responsible for any customs fees required by their government.  

Curbside Pick Up 

  • Note: We cannot guarantee same-day pick up. Please wait until you receive an email that your order is ready for pick up. 
  • If you'd like to shop online but would prefer to pick your order up in our store, simply choose Curbside Pick Up as a shipping method during checkout. We'll send you an e-mail confirmation to let you know when your order is ready to be picked up. Read more info here

Local Delivery 

  • Note: Orders must be placed before 3 pm Monday to Friday for same day delivery. Any items placed after 3 pm will be for next business day delivery. 
  • Service is subject upon item availability. Please check your inbox with the email address provided upon checkout where we will contact you in case there are any issues with your order. 
  • Delivery service is offered by GoFlyy.  NOTE someone MUST be at the requested location to receive the package. Any packages that are not signed for or returned are at the risk of the customer's expense. You will get notifications via text messages.

In-Store Return Policy

  • For in-store purchases, we offer STORE CREDIT only. Returns/exchanges will need to be made within a two week window with the usual policies intact (please see below). 
  • Merchandise must be unwashed, unaltered, unworn and in salable condition, with original tags intact. Please ensure that any items containing a crotch area, i.e. briefs, thongs, bodysuits, swimwear etc. are tried on over your underwear. Azaleas reserves the right to refuse returns if these conditions are not met.
  • All sale items are FINAL SALE.  All jewelry, legwear and body accessories are also FINAL SALE. 

Online Return Policy

  • All returns, exchanges or defective item claims must be initiated within 15 days of the delivery date.
  • Merchandise must be unwashed, unaltered, unworn and in salable condition, with original tags intact. Please ensure that any items containing a crotch area, i.e. briefs, thongs, bodysuits, swimwear etc. are tried on over your underwear. Azaleas reserves the right to refuse returns if these conditions are not met.
  • All underwear and items noted as FINAL SALE in the product description cannot be returned.  This includes legwear, body accessories, and any sale items with FINAL SALE in their description. 
  • If items are not marked FINAL SALE but purchased with a discount or promo code, they will be eligible for STORE CREDIT ONLY. This store credit does not expire. 
  • Swimwear is eligible for exchange or return as long as all tags and hygienic liners are intact. 
  • Shipping charges are not refundable. 
  • In-store returns are handled differently (please see above). 

How To Make A Return

  1. Email us to receive an Return Authorization number. Please have your order number ready. Azaleas reserves the right to refuse any returns without an RA Number.
  2. You will be emailed an RA Number and an address to ship the item(s) back to.
  3. Once an RA Number has been issued, we provide a prepaid return label for your convenience. If you choose to use this label, a $8 return label fee will be deducted from the amount to cover the cost of return shipping.  Please note, international return shipping is at the customer's expense. 
  4. When your return has been processed you will be notified by email. Please allow up to 10 business days for a refund to appear on your account.

How To Make An Exchange

  1. Email us to receive a Return Authorization number. Please have your order number ready. Azaleas reserves the right to refuse any returns without an RA Number.
  2. You will be emailed an RA Number and an address to ship the item(s) back to.
  3. Once an RA Number has been issued, we provide a prepaid return label for your convenience. If you choose to use this label, a $8 return label fee will be deducted from the amount to cover the cost of return shipping.
  4. As a courtesy, we now offer free shipping on first exchanges.  Pending item availability, we will process an exchange within 1-3 business days.

Lost Packages

  • We can only track packages through the same tracking number give to you and don't have any additional insights, except to advise patience.
  • If your package gets lost in transit, we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated. We cannot be held responsible for lost or stolen packages, so we highly recommend using a delivery address that is secure.

Limitations

  • UPS does not allow us to deliver to APO/FPO addresses or PO Boxes, please use an alternate address.
  • We do not offer Saturday delivery. 

Sale Policy

  • Coupons and sales can not be applied to previous purchases before sale/coupon has been announced. Click here to read our general sales terms and restrictions during special promotions.

Frequently Asked Questions

I want to purchase an item of clothing/lingerie/bra, but am unsure of the fit, do you have a sizing chart?
The employees of Azaleas are here to help you! Please contact us and we will help you find the best size for your body. There is a 


Can you special order a size or design?

Yes. We'll try our best to find you that right piece. Please contact us for more info.

What is your privacy policy?

To read our privacy policy, click here.