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Please allow 2-3 business days for orders to be fulfilled. If
you need items to ship sooner, please email us. This applies to
messenger deliveries as well.
Azaleas cannot always guarantee availability of products. If you
have ordered an item that is not available or that is restocking,
we will notify you of the situation via email. Please make sure
to submit an active email address when placing
orders. Any changes will be reflected in your order total.
Standard delivery orders will be shipped via United Parcel
Service. You will receive an email with the UPS tracking number
when the item has shipped. You can also check your order status
online at any point.
We accept Visa, Mastercard, Discover and American Express cards.
Please note that your credit card is not charged until the order
is ready to be shipped out and we do not bill you for items that
are not available. However, any special orders placed will be charged prior to shipping.
GIFT CERTIFICATES
Gift certificates are available for purchase online. We offer gift cretificates in the predetermined dollar amounts featured on our site. You may add this item to your cart and proceed to checkout for purchase. Gift certificates are emailed electronically and can be redeemed for online use only. If you'd like to purchase a gift certificate for in-store use, please call the shop at the number above to do so.
GIFT WRAPPING SERVICES
Gift wrapping can be requested at time of checkout and are available at a fee of $5.00. All items are placed in with tissue paper in a box with our Azaleas panty logo sticker. The box is then gift wrapped in a unique handmade paper and tulle ribbon.
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All orders ship out of our NYC boutique within 2-3 business days via UPS pending availability and credit verification.
Any orders placed on the weekend will not go out until Monday, regardless of orders going 2nd Day Air or 3 Day
Select.
When the order is ready to ship, you will be emailed a tracking number which can be used at UPS.com to track the status of your package. If you would like a guaranteed delivery date, please call us or email us at the numbers above for assistance.
Shipping and handling rates given at check-out are estimates and subject to
change at the discretion of Azaleas. Most rates are standard
unless you are requesting special delivery services, such as 2nd
Day Air delivery or messenger service. Customers who live in
Manhattan (below 86th street) may have orders messenger serviced for a flat rate of
$20 per order.
Actual shipping rates are dependent upon location and weight of
the package. The estimated rates given at check out are based on
price and may be modified before shipping.
Currently, Azaleas does not ship internationally for orders
under US $150. To place an international order, please
call the shop at 212.253.5484.
Expedited delivery is available for in stock items.
UPS is not able to delivery to APO/FPO addresses or PO Boxes.
We do not offer Saturday delivery.
Orders going UPS Ground usually take up to 5 business days.
PLEASE NOTE: If an item is not available, you will be notified immediately via email. Please make sure to give us a working email address and respond promptly to ensure your order is processed in a timely manner.
For express delivery options or to find out the best shipping method for you, call the shop at 212.253.5484 during store hours.
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Azaleas prides
itself on exceptional customer service. If you are not satisfied
with your items purchased online, returns will be accepted.
However, we do have policies that must be adhered to.
Returns received within 14 days of the receipt date are eligible
for a refund or exchange. Merchandise must be unwashed, unaltered, unworn
and in saleable condition.
Shipping & handling charges and gift wrap charges are not
refundable.
For your convenience, you can call us at our toll-free
number listed above to ask any and all questions.
Please ensure that briefs/panties/thongs/swimwear etc. are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done.
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Returns must be
received within 14 days of the original receipt date.
Returns received after 14 days are subject to a $10 restocking
fee.
Return shipping is at your own expense. Shipping and handling on
return merchandise is non-refundable. We highly suggest using
insured and/or trackable shipping methods as we are not
responsible for lost or damaged items.
Ship returns to:
Azaleas Returns
223 East 10th Street
New York, NY 10003
We will credit your card upon receipt of the returned items
within 1-2 business days. Your refund will usually take about 3-5 business days to show up on your account. When an exchange is requested, we will
ship out the new items after receipt of the return. Exchanges will be charged an extra $5-$10 for shipping.
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